Outages

[7005497]

How long is this outage going to be.
Is there any compensation to your customers. Been over a week now. Please keep me updated.Not happy Jan.

[Angeli]

Hi @7005497, 

NBN has identified a performance issue with one or more of the impacted services and will be proactively undertaking optimisation activities to work to resolve the issue. During the proactive maintenance, customers may experience a partial or total loss of connectivity. There is no estimated time of restoration yet but you will be updated via SMS. 

Apologies for the inconvenience.

Regards, 

Angeli

[Shane]

We noticed that we have not yet received your details, send us your Username/Customer ID together with the address on file so we can check the status of the connection.

How do I private message (PM) in the community

How long is this outage going to be.
Is there any compensation to your customers. Been over a week now. Please keep me updated.Not happy Jan.