Hey, bxact2000
We'd like to take this opportunity to turn around your experience and get to the bottom of this. Send us your details (Username/Customer ID together with the address on file) to better understand the situation the issue affecting the service.
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Regards,
Extremely frustrated with constant internet dropouts. Internet will work sometimes then drop out completely and have no internet access for up to approx 30 mins multiple times a day. This has been going on for over a week and has meant that I have had to return to working in the office due to the inconsistency of the connection.
I have tried resetting the modem followed the guide provided by TPG - did not correct the issue
I have tried connecting different devices - non of them work when the internet is not available
The modem internet light is not illuminated when the internet drops out.
I have tried calling twice and both times i was on hold for more then an hour. The first time i gave up due to work commitments and the second time the call just disconnected.
