Outgoing emails "rejected as it appears to be spam"

[trav77]

All of a sudden any emails I try to send give me a "Message rejected as it appears to be spam." message.

I have seen 2 others with the same problem at the same time. Both have been fixed when the tech "refreshed the connection remotely".

Can someone take a look at mine please.

[Anonymous]

Hi @trav77,

Welcome to the community!

We're sad to know that you're having issue with the email. We refreshed the service connection to our network. Please try to send another test email and let us know if the issue still persist.

Cheers!

[trav77]

Yes, it appears to have fixed the issue. I hope this isn't going to be an ongoing problem.

[Anonymous]

Hi @trav77,

We're glad to know that the issue is fixed. In case you will experience any technical issue in the future, do not hesitate to create a new thread here in our community.

Cheers!

[tmsolicitor]

Hi, I have this issue now, please refresh solution too. Please advise/confirm, fairly urgent. Thomas

[Anonymous]

Hi @tmsolicitor, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[tmsolicitor]

ok, did that. T

[Anonymous]

Thanks for sending the details via PM, @tmsolicitor. We can see that you have been in touch with one of our technical specialists who escalated the concerns raised and further updates will be provided within 24 hours.

Should you have further queries, please let us know.

[tmsolicitor]

the tpg email is working on email client, but now gmail does not authenticate. Weird stuff. 

[tmsolicitor]

what worked I reckon was change of tpg password, but didn't work on gmail.