Hi @niijo0109
Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
The modem shows that it is connected and working within specification.
Are you using a WiFi or a Wired connection? If you are using a WiFi, could you connect a computer/laptop via Wired to test the connection? You may also check the light status of the modem/router as it can give us a hint if what happened with your connection.
Let us know how it goes.
BasilDV
