POOR DOWNLOAD SPEEDS

alexjev
Level 2

Upgrade/Maintenance or whatever you want to call it, was done in the area within the last couple of weeks. Since then, download speeds average less than 10 mbps, yet we are paying top dollar for your so called high level download "service".

 

reset modem

switched power off and on

 

cannot stream any movies, tv shows without CONSTANT interruptions, let alone using the internet on tablet

 

what a joke!  I am so over having to ring, wait on the phone, for this pathetic service

 

time to report to the ombudsman

1 REPLY 1
BasilDV
Moderator

Hi @alexjev 

 

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

 

Kindly send us a private message with your account details.

 

BasilDV