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Pages loading like dial-up

Level 2

What is the go with the internet in Salisbury East?  The service is about the speed of dial-up with pictures loading a line at a time.  My computer doesn't have the wi-fi symbol displayed but the computer screen icon.  Considering that TPG sent us a message saying they were upgrading our service to 4x the speed that we were paying for for 6mths I can't imagine how anyone thinks this is better. 


This is not the first time I have mentioned this issue and no I am not interested in going through all the hard to understand technicians asking me to do this and do that.  I just want a service that works properly as we pay for.


Hi @LeahS68, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community