Pathetic service and pathetic internet connection

[AmandaS]

I am reporting issues with my wifi that will not allow me to access emails for work or personal. The customer service I have received over the last month has been shocking and the internet connection has been appalling. 

As I am working from home due to the lockdowns in NSW, I require efficient internet access in order to carry out my work, and the TPG service I have received has been dreadful. 

Due to TPG's poor service I am hotspotting internet off my phone which is costing me additional money. 

Please advise what will be done. If no resolution is provided immediately please cancel my service without fees and I will move my service to another provider. 

In addition to this I have lodged multiple complaints whch I have not received responses to. 

Amanda Shell. 

[Riezl]

Hi @ AmandaS , we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community