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E:adsl_comm:thread_exists

joannekang
Level 2

I tried to upgrade from NBN12 to NBN50 but got the error of E:adsl_comm:thread_exists

3 REPLIES 3
Riezl
Moderator

Hi @joannekang,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our specialists who addressed the change of plan request.

 

Should you have further queries, please let us know. Thank you.

jifzgeza
Level 2

exactly the same error I got when I tried to upgrade from NBN12 to NBN50.

 

any solution?

BasilDV
Moderator

Hi @jifzgeza

 

Welcome to the Community!

 

We were able to locate your account using your community details and it shows that this has been raised to our Accounts team.

There's an issue with the account, which is why you are not able to upgrade your current plan.

 

We'll chase this with our Accounts team and have someone to contact you tomorrow to further discuss the update.

 

BasilDV