Welcome to the Community!
We were able to locate your account using your community details and tested the line.
We've noticed that the modem/router is getting a low connection speed from the NBN server.
We'll arrange a call from our Tech team to confirm if it's the fastest speed that you can receive using the NBN FTTN infrastructure.
If you want to view your connection speed, check this article.
Our Tech team will be in touch with you tomorrow between 9AM - 11AM. If you have a preferred time to be contacted by our Tech team, please let me know via PM.