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TPG consistently cutting out when raining or windy

marrow3
Level 2

For the past few months I've been experiencing drop outs in both lan and wifi every time it starts raining, finishes raining or heavy rain, as well as whenever there is strong wind.

I've called a few times already and keep getting run around in circles, almost had a technician come out but because it was not raining that day the connection was fine and technician appointment was cancelled.

Keep being told the issue will be escalated and nothings being done.

Clearly need someone from NBN to come out and check the connection as this is unbearable to deal with.

3 REPLIES 3
Shane
Moderator

Hi @marrow3 ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the service, we'd love to help and get to the bottom of this. We tried to use your community details to pull up the account but no matching records found. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 

 

marrow3
Level 2

Issue still unresolved.

 

I've called a few times already and keep getting run around in circles, had three tickets open up for an NBN tech to come, and the ticket gets closed almost instantly when it stops raining as it indicates a working connection.

One time a technician actually came in, checked cables underneath the house, everything was fine, checked outside and did not have his equipment/cables to change the aerial cable outside and told us he would escalate and get someone else to come in later on.

 

Nobody has come, and this is unbearable to deal with when it's raining.

Clearly need someone from NBN to come out and properly fix the aerial.

 

Shane
Moderator

Hi @marrow3,

 

I'm sad to know that you're having issue with the service. We can see that the fault affecting the connection is now under assessment by our Engineering Team, we will chase this with them and request urgent feedback when update becomes available. We apologise for any inconvenience.

 

Regards,

 

 

Issue still unresolved.

 

I've called a few times already and keep getting run around in circles, had three tickets open up for an NBN tech to come, and the ticket gets closed almost instantly when it stops raining as it indicates a working connection.

One time a technician actually came in, checked cables underneath the house, everything was fine, checked outside and did not have his equipment/cables to change the aerial cable outside and told us he would escalate and get someone else to come in later on.

 

Nobody has come, and this is unbearable to deal with when it's raining.

Clearly need someone from NBN to come out and properly fix the aerial.