Payment extension

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Level 1

Hi could I get a payment extension on my till the 12.02.2020 account number is ******.

6 REPLIES 6
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Moderator

 Hi @6409606

 

Welcome to TPG Community!

 

We've edited your post with your customer ID. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security. 

 

We are able to check your current billing cycle and it appears that the billing period will end on 09/02/2020. We can definitely process your payment for the account renewal on 12/02/2020; however, your service will be interrupted. Your NBN service is being supplied on a prepaid basis; thus, non-payment will lead to account inactivity.

 

Kindly confirm to us your next course of action. 

 

Regards, 

Angeli

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Level 1a
Yes please extend to the 12th
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Moderator

Hi @6639466

 

The message above is meant for another customer.

 

Please send me a PM with your preferred time and best number to be contacted today to discuss your request.

 

How do I private message (PM) in the community?

 

BasilDV

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Level 1b
Hi I would like an extension until Tuesday when I get payed I can fix money owing but I will need the Internet active so could make it active please
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Level 1b
Hi my number is 0404083621 I’m available now or anytime to discuss it
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Level 1b
Tuesday is the 12 th I would like it extension to then