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Peak speed is "throttled"

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Level 2

For TPG to say the peak speed is "Throttled" when the "limit" is reached borders on false advertising. My broadband service is more like "stopped" than "throttled". I can't get access to nearly all the sites I normally go to, such as Facebook and Gmail. I had to wait ages before I could post this message.

1 ACCEPTED SOLUTION

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Moderator

Hi @pjkeenan 

 

https://www.tpg.com.au/nbn

 

Our NBN plan page explains all our plans, options and limitations.

The plan you are on, speed is indeed throttled after download amounts have been reached.

 

Perhaps a plan with unlimited download amounts will better suit your needs with a small additional price increase.

Or you can stay on the plan your on and adjust your usage habits to suit.

 

Your plan will re-set on the 26th.

 

Regards,

David_M

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2 REPLIES 2
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Moderator

Hi @pjkeenan 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @pjkeenan 

 

https://www.tpg.com.au/nbn

 

Our NBN plan page explains all our plans, options and limitations.

The plan you are on, speed is indeed throttled after download amounts have been reached.

 

Perhaps a plan with unlimited download amounts will better suit your needs with a small additional price increase.

Or you can stay on the plan your on and adjust your usage habits to suit.

 

Your plan will re-set on the 26th.

 

Regards,

David_M

View solution in original post