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Perth - 5G home broadband suddenly slower since June 2023

nickimorrison
Level 2

Hello

I recent switched from NBN to 5G in March/April this year.  At first speeds were great but since May/June the speed has dropped considerably.  I work from home most of the week and it is affecting my productivity.  I interact with medium sized datasets and now have to wait for data to refresh (up to 10 mins  which was previously under a minute) and saving files on my Company' s network now takes from 30 secs to 2 mins sometimes, where before it was a few seconds.  It is very frustrating.

Has anyone else had similar issues?  I was wondering if this is to do with TPG moving to Sydney.  My ping times are now around 80ms.

Thanks

Nicki

1 REPLY 1
Anonymous
Not applicable

Hi @nickimorrison ,

 

Let us help check what is causing the slow speed of the service. Could you confirm the troubleshooting you have taken so far? Also, send us a PM with your details.

 

How to send a PM? 

 

Regards,