Ping problems using Adguard DNS

[Pinkyoshi]

Hi, when i use Adguard dns on TPG, i get over 100 ping to their sydney servers. If i use a VPN with a different route, i get 14 ping.

eg

VPN ON

Pinging 94.140.14.14 with 32 bytes of data:
Reply from 94.140.14.14: bytes=32 time=14ms TTL=52
Reply from 94.140.14.14: bytes=32 time=14ms TTL=52
Reply from 94.140.14.14: bytes=32 time=15ms TTL=52
Reply from 94.140.14.14: bytes=32 time=14ms TTL=52

Ping statistics for 94.140.14.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 15ms, Average = 14ms

VPN OFF

Pinging 94.140.14.14 with 32 bytes of data:
Reply from 94.140.14.14: bytes=32 time=105ms TTL=57
Reply from 94.140.14.14: bytes=32 time=105ms TTL=57
Reply from 94.140.14.14: bytes=32 time=105ms TTL=57
Reply from 94.140.14.14: bytes=32 time=105ms TTL=57

Ping statistics for 94.140.14.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 105ms, Maximum = 105ms, Average = 105ms

VPN ON

Tracing route to dns.adguard.com [94.140.14.14]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 14 ms 14 ms 45.67.96.1
3 14 ms 14 ms 14 ms 100.64.105.7
4 14 ms 14 ms 14 ms 100.64.120.133
5 * * * Request timed out.
6 15 ms 15 ms 15 ms dns.adguard.com [94.140.14.14]

Trace complete.

VPN OFF

Tracing route to dns.adguard.com [94.140.14.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 13 ms 13 ms 10.20.26.20
3 109 ms 111 ms 111 ms syd-apt-***-crt1-he-0-3-0-3.tpgi.com.au [203.29.134.65]
4 107 ms 111 ms 109 ms syd-gls-***-crt1-he-0-3-0-0.tpgi.com.au [202.7.162.114]
5 105 ms 105 ms 106 ms per-apt-***-crt1-Hu-0-2-0-2.tpg.com.au [202.7.162.134]
6 106 ms 106 ms 106 ms sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114]
7 106 ms 105 ms 105 ms 60068.sgw.equinix.com [27.111.230.50]
8 105 ms 106 ms 105 ms dns.adguard.com [94.140.14.14]

Trace complete.

Is it possible for one of techs to look at routing and why the ping is so high to local servers?

[Shane]

Hi Pinkyoshi, could you also perform a Tracert on google.com.au with and without your VPN and post the test result here.

Regards,

[Pinkyoshi]

VPN ON

Tracing route to google.com.au [172.217.167.67]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 14 ms 14 ms 45.67.96.1
3 14 ms 15 ms 14 ms 100.64.105.5
4 14 ms 14 ms 13 ms 100.64.120.129
5 14 ms 14 ms 14 ms eth3-1.core01.sy3.as9280.net.au [203.26.198.38]
6 14 ms 14 ms 14 ms eth15-1.edge02.sy3.as9280.net.au [203.26.198.45]
7 15 ms 15 ms 18 ms as15169.syd.edgeix.net.au [202.77.88.6]
8 16 ms 16 ms 15 ms 108.170.247.49
9 35 ms 36 ms 35 ms 209.85.247.127
10 15 ms 14 ms 14 ms syd15s06-in-f3.1e100.net [172.217.167.67]

Trace complete.

VPN OFF

Tracing route to google.com.au [142.250.66.227]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms 192.168.1.1
2 14 ms 13 ms 13 ms 10.20.26.20
3 14 ms 14 ms 14 ms 203.29.134-61.tpgi.com.au [203.29.134.61]
4 23 ms 23 ms 24 ms 209.85.149.84
5 15 ms 15 ms 15 ms 74.125.37.151
6 15 ms 15 ms 15 ms 142.250.224.189
7 14 ms 14 ms 14 ms syd15s15-in-f3.1e100.net [142.250.66.227]

Trace complete.

[Shane]

Thanks! This has been raised to our Engineering Team for investigation and assessment, updates wil be provided by SMS or Phone call within 24-48hrs.