We understand how important the connection however these questions are part of the troubleshooting. Our Engineers are working around-the-clock to fix the issue, expect new updates when it becomes available.
The “engineer” finally called me back at 6pm today to ask “Where is the modem?”, “Have you tried to move and restart it?” and “What lights are on at the modem?” And then be told “We need to schedule a technician to come to investigate the issue, we will call you to schedule this.” After more than 24 hours of connection drop outs, and the possibility of more time of unreliable network connection. Not happy with this level of service at all.
