We understand how important the connection however these questions are part of the troubleshooting. Our Engineers are working around-the-clock to fix the issue, expect new updates when it becomes available.
The “engineer” finally called me back at 6pm today to ask “Where is the modem?”, “Have you tried to move and restart it?” and “What lights are on at the modem?” And then be told “We need to schedule a technician to come to investigate the issue, we will call you to schedule this.” After more than 24 hours of connection drop outs, and the possibility of more time of unreliable network connection. Not happy with this level of service at all.
We're sad to learn that you're considering to cancel the service, we chased this with our Team, expect them to contact you to discuss details of service termination.
Please terminate my account effective today. I have signed up with an NBN provider instead.
Hey, AlistaireO. Let us have a look and see the status of the service, could you send us your details (Username/Customer ID together with the address on file).
Wow. We have exactly the same issues. From Ryde as well. And I know 2 other guys in the area having the same issues.
It’s an area wide issue. They need to fix this soon!!
Let us monitor the connection for the next 24-48hrs, and in the event that dropouts occur again let us know so we can proceed with the assessment.
I’ve already spoke with a rep. All good on my side. Modem is all good. Full signal. Internet drops out every 10 mins or so since yesterday.
For now is seems fine. 2 hours now ok. But only 4g. Full signal. Modem is in window. I usually get full 5g signal.