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3ntmonty · ‎09-04-2022

I have called this morning to cancel my mobile broadband. Yet I still received a call from someone trying to organise a technician to come out to look at my service 🤷🏻‍♀️ This is no longer necessary as I have already spoken to the termination team. Please get your notes in my account in order.

3ntmonty · ‎08-04-2022

Please terminate my account effective today. I have signed up with an NBN provider instead.

3ntmonty · ‎08-04-2022

The “engineer” finally called me back at 6pm today to ask “Where is the modem?”, “Have you tried to move and restart it?” and “What lights are on at the modem?” And then be told “We need to schedule a technician to come to investigate the issue, we will call you to schedule this.” After more than 24 hours of connection drop outs, and the possibility of more time of unreliable network connection. Not happy with this level of service at all.

3ntmonty · ‎08-04-2022

Hi there, I am in Ryde NSW 2112 and my 5G Broadband has been constantly dropping out since yesterday afternoon ~3pm, up until now. Either it comes back up on its own within a couple of minutes, or I have to turn off the router and turn it back on to get it to connect to the network. I have also now moved the router near a window, but the network is still dropping every couple of minutes. I have lodged a ticket with TPG support and was told that there were no issues in our area 🤷🏻‍♀️ I’m aware of some other users in my area with similar problems. What’s the go TPG?

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About 3ntmonty

Re: 5G Broadband dropping out

Re: 5G Broadband dropping out

Re: 5G Broadband dropping out

5G Broadband dropping out