Plan Change to NBN50

[Johngarr]

I have just changed my plan to NBN50.  when i run a speed test i am still getting 12mbps download but the upload has improved to 16mbpd which shows that plan has updated 

why would this be the case. 

[PeterW]

Hello Johngarr,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download

[Johngarr]

did you need my bank account details as well?   Of course, I am not going to provide the infomation that you have requested  

[PeterW]

Hello John,

No John I don't need your bank account, but if you want me to assist using the information you have provided this might take some time.

Regards

PeterW