Plan upgrade

Level 2


if someone from TPG can please help would be grateful.


Your plan change team has action on a plan change request on Wed, and today I am still on my old plan, the rep Melvin (from memory on online chat) said that it will take a maximum of 48 hours to go through and i will get an email. Neither of that has happened.

I also cannot change via my account because i got an error message  E:adsl_comm:thread_exists 

Appreciate during this time things are very hectic, but I will also need to work from home and in need to have the correct plan in order for me to work from home.

Because customer service phone now is no longer available, i am also unable to get onto your online chat support now, not sure how i can get in contact with you.




Hi @Azusa


We've created an article that will help customers in Changing NBN Plans through My Account.


In your case, it appears that you've successfully upgraded your NBN Plan online.

Let us know if you need further assistance.