While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.
NBN Co reserves the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, they will perform this work during non-peak times.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Welcome to the community!
We would highly encourage to check our service status page for reported outages and planned maintenance in your area, you may check it here.
Let us know should you require further assistance.
I agree and don’t even notify you with such works so you have no time to find alternative arrangements. Living in a pandemic where everyone working from home you’d think they would have their stuff together.