Poor Speed Superfast Unlimited FTTP

[Jetstar]

Upgraded from NBN100 FTTP plan to Super fast 200 FTTP but im only getting 105down/35up, the speed hasnt changed at all from my previous NBN 100 plan. New Archer v1600 Modem connected via ethernet to PC. Plan on account has changed but certainly not the speed. Please help.

[BasilDV]

Hi @Jetstar

Welcome to the Community!

We were able to locate your account using your community details and checked the account.

We'll raise your case with our Provisioning team and provide you with the updates as soon as it becomes available.

BasilDV

[BasilDV]

Hi @Jetstar

Are you able to check your speed again? We've been advised that the issue should already be resolved.

BasilDV

[Jetstar]

Still only 102/23. Looks like up speed has dropped but thats all.

[BasilDV]

Hi @Jetstar

We'd like to arrange a call from our Tech team to check on this further.

Please send me a PM with your preferred time and best number to be contacted.

BasilDV