Poor internet connection

[Sammyj9525]

I’m at my mothers place, she is with TPG and we’ve been having issues with the internet constantly dropping out. I even have my PS4 connected directly to the modem and still having connection issues. Very frustrating

[Ahra_G]

Hi @Sammyj9525,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G

[Anonymous]

Hi @Sammyj9525 ,

There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it Wireless Channel on your modem - what is it and why should I change it?
We have also created this article that can guide you on How to Check for NBN Network Outage How to Check for NBN Network Outage

If the issue still persists, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community