Welcome to the community, @davidcartwright !
I am sad to learn that you're having issues with the service is this with your Mobile Reception or Fixed Internet like NBN/FTTB/ADSL2+? Allow me to help and fix this, send me your account details (Username/Customer ID together with the address on file) so we can proceed with the investigation.
How do I private message (PM) in the community
Regards,
We have had little if any internet over the past we have carried out several speed yeast and the highest we get is around 12
