Welcome to the community, @craigbutler55 !
I would love to help and get this fix, is this for a newly installed or upgraded service? Send me a Private Messagew with your account details (Username/Customer ID together with the address on file) and I will check the status of the connection.
In the event that you require a guide on how to setup NBN connection you may check the articles below.
Hi guys, I am trying to connect my wifi router to the nbn connection. While I have wifi, I have no internet connection. New to all this I am old and not tech savvy. Can someone please help.