Cannot get my internet to connect

[craigbutler55]

Hi guys, I am trying to connect my wifi router to the nbn connection. While I have wifi, I have no internet connection. New to all this I am old and not tech savvy. Can someone please help.

[Shane]

Welcome to the community, @craigbutler55 !

I would love to help and get this fix, is this for a newly installed or upgraded service? Send me a Private Messagew with your account details (Username/Customer ID together with the address on file) and I will check the status of the connection.

How do I private message (PM) in the community.

In the event that you require a guide on how to setup NBN connection you may check the articles below.

• NBN FTTN/FTTB Setup - General Setup
• NBN HFC Setup - General Setup
• NBN FTTP Setup - General Setup
• NBN FTTC Setup - General Setup
• NBN Fixed Wireless Setup - General Setup
• How to Set Up Your Home Wireless Broadband Modem and 5G Home Broadband Modem 

Regards,

Hi guys, I am trying to connect my wifi router to the nbn connection. While I have wifi, I have no internet connection. New to all this I am old and not tech savvy. Can someone please help.