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NBN FTTP Setup - General Setup

Community Manager

General NBN Fibre (FTTP) router setup advice

 

This article will provide some general router (or modem router) setup advice.

 

What you'll need

  • An active nbn™ Fibre (FTTP) broadband service. We'll send you an SMS and/or email when your broadband service is activated.
     
  • A WiFi router or a fibre-ready modem router. Netcomm NF 7, NF12 or TPLink C400  as supplied.

Plugging in and connecting computers

  1. Find the indoor nbn™ equipment in your home - this will be a Connection Box and a Power Supply unit. Looks like the pic below.

 

FTTP - Image 1.png
 

  1. You'll also need an available electric outlet to give your router power. 
     
  2. Take your router's power supply cable and use it to connect your router's power port(example below) to an electrical outlet
     
    FTTP- Image 2.png
     
  3. Take your Ethernet cable (this is typically blue, yellow or grey but other colours are possible) and plug one end into the active UNI-D port on your nbn™ Connection Box. In most cases, the active port will be UNI-D 1 as shown below. 
     
    If you don't know which port is the active one, please refer to your installation email from TPG
     
    FTTP- Image 3.png
     
  4. Optional: If your home has internal Ethernet wiring (sometimes called Smart or Hub wiring) then you may plug the other end of the Ethernet cable into a port of the nearby patch panel. 
    You can then use another Ethernet cable to connect your router to the corresponding port on a patch panel in another room.
     
    If you prefer not to do this or your home doesn't have Smart wiring, skip to the next step in these instructions.

     FTTP- Image 4.png

     
  5. Plug the other end of the ethernet cable into the router's WAN port- WAN port that is coloured/labelled differently (example below).


 FTTP- Image 5.png

 

  1. If you have a computer near your router that you'd like to connect via Ethernet, take another Ethernet cable (this is typically yellow, blue or grey but other colours are possible) and plug one end into any one of the routers Ethernet ports - most routers have 4 of them (example below).

Ethernet ports are most commonly labelled "LAN" or a symbol showing objects linking together. 
 
FTTP- Image 6.png
 

  1. If you haven't already done so, turn your router on.
     
  2. The default WiFi network name (may be labelled "SSID") and default WiFi password (may be labelled "WPA", "WPA-PSK", etc.). They will also be printed on the barcode sticker on the back or underside of the modem (example below).

 

FTTP- Image 7.png
 

 

  1. If your home doesn't have internal Ethernet wiring, your setup may look something like the example below.
     
    FTTP- Image 8.png
     

Plugging in home phone to NBN FTTP

Take your phone cable (this is cable that comes out of the phone) and plug one end into the active UNI-V port on your nbn™ Connection Box. In most cases, the active port will be UNI-V 1 as shown below. 
 

fTTP- Image 9.png

 


If you don't know which port is the active one, please refer to your installation email from TPG
 

 

 

3 Comments
Level 1b

What does it mean if your internet works fine but the UNI V1.V2 light on the NBN wall box is not on? Even though I am (in theory) on a bundle deal. I hadn't bothered using a landline until yesterday. I bought a hand set and plugged it in (correctly) but V1/V2 light is off. Do I need to ask TPG to switch my phone on? (Since I'm on a bundle deal, surely they would have already done this.)

 

What do I do next?

Level 3
Mate ! the light will not turn on if you are not using your telephony. Try to call out and see if it's going to work. If your telephony is not working, then call TPG.
Level 1b

No, even when attempting to make a call, no light.

 

"If your telephony is not working, then call TPG."  I realise you meant "call from another phone" but it still sounds funny. My mobile is also not working (for completely unrelated reasons)

 

I'm trying to resolve the issue with TPG via email but it's a slow process and, by email, they suggested I come here.