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How to Set Up Your Home Wireless Broadband Modem and 5G Home Broadband Modem

Marco_m
Moderator

Setting up your Fixed Wireless Modem

TPG Fixed Wireless is a no-fuss alternative to NBN, designed to connect your home in just a few quick steps - no technician appointment needed! Please click on one of the two services we offer:

 

 

 

 

 

Set up the 5G Home Broadband Modem

 

If you received the Nokia FastMile R1 modem, follow the instructions below to set up the modem for 5G Home Broadband.

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

 

1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

 

2. Place the modem in a clear, central location in your home. Placing the modem near a window may allow a stronger mobile network signal.

 

3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.5G_power.png

4. Wait approximately 5 minutes for the modem’s 5G signal to turn GREEN for a Good signal.5G_Signal.png

 

5. If the 5G light is RED or YELLOW, power off and move your modem to another location and power on, ideally near a window and away from direct sunlight. The modem will direct you towards a better signal, please refer to image below:5G_recommendedDirection.png

6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.

 

7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the base of your modem.5G_SSID_QR.png

 

5G Home Broadband modem - WiFi details Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the 2.4GHz WiFi. See Improving WiFi Signal.

 

 

 

Set up the Home Wireless Broadband modem

 

    • You may have received a WiFi Hub powered by Vodafone for the Home Wireless Broadband, for set up instructions click on the button below:

       

 

    • If you received the TP-Link Smart Modem Gateway, follow the instructions below to set up the modem for Home Wireless Broadband.

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

 

1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

 

2. Place the modem in a clear, central location in your home. Placing the modem near a window may allow a stronger mobile network signal.

 

3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.

HWBsetup.png

 

 

4. Wait approximately 3 minutes for the modem’s Power, 4G, Internet and 2.4GHz/5GHz WiFi lights to turn on and settle.

HWG_LEDdiagram.png

 

 

5. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.

 

6. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.

 

7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

VX420-G2h_barcodestickerWiFidetails.png

 

 

Home Wireless Gateway barcode sticker - WiFi details Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the 2.4GHz WiFi. See Improving WiFi Signal.

 

 

Related Topic

All About TPG Home Wireless Broadband

Easy Steps to Improve Wi-Fi Connection In Your Home

7 REPLIES 7
misc22
Level 2

should I plug in the antenna as getting mixed 4G signal (green & red) but mostly red? While other times, there is no light at all on the 4G signal.

ant01jan2
Level 2

I am having the same light show - no LED, Red , Yellow and Green.

In all casses I think I stay connected, but the Family say that it does drop out.

I saw ( when logged into the Modem) that when the LED is Signal Quality related

Red - 25% 

Yellow - 50%

Green - 75%

But it never reports above 75%.   

 

About the antenna s that are included ( it says on the little stick - not to use - unless told to ....)

I'm waiting for a reply to a similar problem.

 

Do you find it drops out and you have no internet ?

 

drbob
Level 6

Looks like we have potentially received different hardware? On the box containing the two antennae there is a sticker with "The 4G service will  not work without the antennas attached".

drbob
Level 6

If you have received a Vodafone Hub, the sticker on the box containing the two antennas says, "The 4G service will not work without the antannas attached".

 

Shane
Moderator

Hi @ant01jan2,

 

Thanks for raising this to us, I'd like to confirm if you have tried to relocate the modem/router somewhere near the window, doing this will help the quality of signal reception of the modem/router.

 

Regards,

 

 

I am having the same light show - no LED, Red , Yellow and Green.

In all casses I think I stay connected, but the Family say that it does drop out.

I saw ( when logged into the Modem) that when the LED is Signal Quality related

Red - 25% 

Yellow - 50%

Green - 75%

But it never reports above 75%.   

 

About the antenna s that are included ( it says on the little stick - not to use - unless told to ....)

I'm waiting for a reply to a similar problem.

 

Do you find it drops out and you have no internet ?

 

stanleytian777
Level 2
I have tied this but still not working, with 2.4G 5G lights are green, 3G/4G are not lighting. Please advise me, just received yesterday
Ahra_G
Moderator

Hi @stanleytian777

 

Please send us your Customer ID or username via private message along with your best call back time & number in order for our Technical Team to assist you further. 

 

You may refer to this article, How do I private message (PM) in the community.

 

 

Thanks! 

Ahra_G