I had my original modem supplied by TPG TP Link AC1200 way back (maybe 2019) and I upgraded the plan from $65 to $85 superfast I think a year ago (now increased to $95). The issue is my old modem seemed not up to the task of providing consistent speed because whem I am upstairs, my internet signal drops out that I have to use my phone mobile data plan instead of my TPG NBN home wifi. Sometimes, the modem’s light icons turn orange (from yellow green) which would signal that I have limited internet. To think that I have a superfast plan of 200mbps but seemed a joke if my internet drops a lot and is not consistent. Can I get an optimal speed with a new modem supplied by TPG? Or do I need to buy my own new modem? If so, please provide brand suggestion. Thanks. ... View more

Can our moderator explain why after I switched NBN plan from 50 to 200mbps last 11/5/22, and the switch was completed, I only get 77.1mbps. I had switched off and on my modem, which I’m sure can handle more than 200mbps. Attached are my current speed after ai switched and my speed when TPG had freely given me 260mbps before as a promotion, showing that this is not a modem issue. If only 77.1 mbps is reached, this is not good enough and I want to go back to 50mbps plan. ... View more