Hi TPG Community,
Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.
NBN Setup Guides:
ADSL2+ Setup Guide:
For more information, including troubleshooting steps, modem wiring diagrams, general email/DNS settings and more, check out https://www.tpg.com.au/support or seach on TPG Community.
Welcome to the Community!
Upon checking your account, it already shows that the service has been activated.
You may follow the steps on this link to set up your modem and router: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
If the internet still hasn't worked after the basic set up, kindly send us your best contact number and your most convenient time to receive a call via private message so we can organise a contact to be made from our Technical Team for further assistance.
I've checked further the account and learned that the TP-Link router is not authenticating using the correct TPG account details for the internet to work.
I will arrange a call from our Tech team between 10AM - 11AM today to help us with the troubleshooting.