TPG Community

tk533 · ‎18-12-2024

Thanks Kate_, all sorted.

tk533 · ‎18-12-2024

Had the new modem connected. Internet is working but the landline is not. Had called tech support yesterday and was told they need to registered the new modem first and asked me to wait till end of day and it should all be working. Just check today and the phone is still not working (phone light on the modem is still off). Tried calling again today and was on hold for more than 10 mins before I hung up because I'm on a very limited and expensive prepaid mobile phone call. There's is no option to have them call me back this time. Kate_ can you help me again or get them to call me back on my mobile number? Thanks.

tk533 · ‎14-12-2024

I've just requested for a modem replacement and was told the vx220-g2v is the only available modem. Has the problem been resolved yet? I'm now wondering if it's at all a good idea to use it.... Edit: Nevermind, they ended up sending me a vx420-g2v. All good.

tk533 · ‎14-12-2024

Had since received private messages from moderator. Thank you.

tk533 · ‎03-12-2024

Hmm, still no reply from anyone! something going on at TPG?

tk533 · ‎26-11-2024

Hi, I have a vr1600v v1 since the day I switched over to NBN around 2016 (8 yrs old). It has since turn yellowish for a few years now but I kept persisted on it as it was still working. Lately I was experiencing some intermittent disnonnections and wasn't too sure if it was TPG or the modem is finally wearing out. Could someone please help me with updating the modem? Regards, TK

tk533 · ‎14-11-2022

TPG's Tech team might have done something over the weekend. I woke up this morning to find the phone working again. So thanks Shane for all your help.

tk533 · ‎12-11-2022

Thanks for reply Shane. I've PM you. Let me know if you need more details.

tk533 · ‎12-11-2022

Hi, I noticed my router has a new firmware update the other day and decided to do a factory reset over the weekend. Now after the reset, the internet is working again, but the phone is not. I realise the phone can sometime take a little while to re-connect, but I've waited for hours already and hence decided to ask for help. I've already sent an email to forum_admin@tpg.com.au but has not yet received a reply. So I thought I better come here hopefully can get a quiker response from someone. Thanks. Regards, TK

tk533 · ‎13-10-2022

Hi, yesterday some of my wifi devices failed to connect to the router's 5ghz wifi, but had no problem connecting to the 2.4ghz channel. They've worked after I power cycled the router, and also had to forget and re-established the connection. Anyway I had a look into the router's system log and it looked suspicious to me, eventhough I don't really know what they meant. 2 things I noticed was, there's quite a few lines regarding VOIP, and only 2 dates jumping from 1/1/2016 straight to 12/10/2022 (yesterday)! I've attached the System log file for you to have a look. Can you please adviced what's going on and if there's anything to worry about. Thanks. Edit: it doesn't accept text file so I'll list the log here: 2016-01-01 10:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000abc)] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x32043ef3>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x9e50c1b1>] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x9e50c1b1>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x32043ef3>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x32043ef3>] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x32043ef3] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="tksee@tpg.com.au" password=<hidden>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x9e50c1b1] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.51>] 2016-01-01 10:00:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.51>] 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 203.219.15.59> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2016-01-01 10:00:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 203.219.15.59> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 203.219.15.59> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2016-01-01 10:00:33 [5] DHCPD: Recv DISCOVER from 14:3F:A6:05:84:F9 2016-01-01 10:00:33 [5] DHCPD: Send OFFER with ip 192.168.1.100 2016-01-01 10:00:33 [5] DHCPD: Recv REQUEST from 14:3F:A6:05:84:F9 2016-01-01 10:00:33 [5] DHCPD: Send ACK to 192.168.1.100 2016-01-01 10:00:33 [5] DHCPD: Recv DISCOVER from AC:AF:B9:45:5F:D8 2016-01-01 10:00:33 [5] DHCPD: Send OFFER with ip 192.168.1.101 2016-01-01 10:00:33 [5] DHCPD: Recv REQUEST from AC:AF:B9:45:5F:D8 2022-10-12 11:55:05 [5] DHCPD: Send ACK to 192.168.1.101 2022-10-12 11:55:07 [5] DHCPD: Recv DISCOVER from EC:FA:BC:A1:9B:54 2022-10-12 11:55:07 [5] DHCPD: Send OFFER with ip 192.168.1.102 2022-10-12 11:55:07 [5] DHCPD: Recv REQUEST from EC:FA:BC:A1:9B:54 2022-10-12 11:55:08 [5] DHCPD: Send ACK to 192.168.1.102 2022-10-12 11:55:09 [5] VoIP: enable SIP stack due to intf(203.219.15.59) is up. 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:09 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au) 2022-10-12 11:55:10 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 11:55:11 [5] DHCPD: Recv DISCOVER from E4:F0:42:5C:BA:19 2022-10-12 11:55:11 [5] DHCPD: Send OFFER with ip 192.168.1.103 2022-10-12 11:55:11 [5] DHCPD: Recv REQUEST from E4:F0:42:5C:BA:19 2022-10-12 11:55:12 [5] DHCPD: Send ACK to 192.168.1.103 2022-10-12 11:55:14 [5] DHCPD: Recv DISCOVER from EC:2B:EB:73:B7:CE 2022-10-12 11:55:14 [5] DHCPD: Send OFFER with ip 192.168.1.104 2022-10-12 11:55:14 [5] DHCPD: Recv REQUEST from EC:2B:EB:73:B7:CE 2022-10-12 11:55:14 [5] DHCPD: Send ACK to 192.168.1.104 2022-10-12 11:55:19 [5] DHCPD: Recv REQUEST from A4:CA:A0:53:7F:58 2022-10-12 11:55:20 [5] DHCPD: Send ACK to 192.168.1.118 2022-10-12 11:55:22 [5] DHCPD: Recv REQUEST from 08:78:08:98:1D:42 2022-10-12 11:55:23 [5] DHCPD: Send ACK to 192.168.1.108 2022-10-12 11:55:24 [5] DHCPD: Recv DISCOVER from D4:F5:47:A5:C4:2C 2022-10-12 11:55:24 [5] DHCPD: Send OFFER with ip 192.168.1.105 2022-10-12 11:55:24 [5] DHCPD: Recv REQUEST from D4:F5:47:A5:C4:2C 2022-10-12 11:55:24 [5] DHCPD: Send ACK to 192.168.1.105 2022-10-12 11:56:03 [5] DHCPD: Recv DISCOVER from 18:48:BE:F4:17:DB 2022-10-12 11:56:03 [5] DHCPD: Send OFFER with ip 192.168.1.106 2022-10-12 11:56:03 [5] DHCPD: Recv REQUEST from 18:48:BE:F4:17:DB 2022-10-12 11:56:04 [5] DHCPD: Send ACK to 192.168.1.106 2022-10-12 11:56:33 [5] DHCPD: Recv REQUEST from 66:C3:E5:DD:52:1E 2022-10-12 11:56:33 [5] DHCPD: Send ACK to 192.168.1.109 2022-10-12 11:56:33 [5] DHCPD: Recv REQUEST from 66:C3:E5:DD:52:1E 2022-10-12 11:56:33 [5] DHCPD: Send ACK to 192.168.1.109 2022-10-12 11:56:50 [5] DHCPD: Recv REQUEST from AE:3B:C7:07:BB:85 2022-10-12 11:56:50 [5] DHCPD: Send ACK to 192.168.1.116 2022-10-12 12:04:29 [5] System: LAN2 link down 2022-10-12 12:04:31 [5] System: LAN2 link up 10 mbps 2022-10-12 12:04:48 [5] System: LAN2 link down 2022-10-12 12:04:52 [5] System: LAN2 link up 1000 mbps 2022-10-12 12:04:55 [5] DHCPD: Recv DISCOVER from 00:1D:7D:A2:82:3D 2022-10-12 12:04:55 [5] DHCPD: Send OFFER with ip 192.168.1.114 2022-10-12 12:04:55 [5] DHCPD: Recv REQUEST from 00:1D:7D:A2:82:3D 2022-10-12 12:04:56 [5] DHCPD: Send ACK to 192.168.1.114 2022-10-12 12:07:23 [5] DHCPD: Recv DISCOVER from D8:8C:79:4C:78:66 2022-10-12 12:07:23 [5] DHCPD: Send OFFER with ip 192.168.1.107 2022-10-12 12:07:23 [5] DHCPD: Recv REQUEST from D8:8C:79:4C:78:66 2022-10-12 12:07:24 [5] DHCPD: Send ACK to 192.168.1.107 2022-10-12 12:13:59 [5] DHCPD: Recv REQUEST from 66:C3:E5:DD:52:1E 2022-10-12 12:13:59 [5] DHCPD: Send ACK to 192.168.1.109 2022-10-12 12:19:03 [5] DHCPD: Recv DISCOVER from 10:C2:5A:58:56:19 2022-10-12 12:19:03 [5] DHCPD: Send OFFER with ip 192.168.1.110 2022-10-12 12:19:03 [5] DHCPD: Recv REQUEST from 10:C2:5A:58:56:19 2022-10-12 12:19:04 [5] DHCPD: Send ACK to 192.168.1.110 2022-10-12 12:20:27 [5] System: LAN2 link down 2022-10-12 12:20:31 [5] System: LAN2 link up 10 mbps 2022-10-12 12:20:33 [5] System: LAN2 link down 2022-10-12 12:20:36 [5] System: LAN2 link up 10 mbps 2022-10-12 12:55:05 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 13:53:02 [6] VoIP: can not find any account forthe incoming call 2022-10-12 13:55:00 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 14:34:32 [6] VoIP: can not find any account forthe incoming call 2022-10-12 14:39:41 [5] System: LAN3 link down 2022-10-12 14:40:36 [5] System: LAN3 link up 100 mbps 2022-10-12 14:40:38 [5] DHCPD: Recv DISCOVER from 14:3F:A6:05:84:F9 2022-10-12 14:40:38 [5] DHCPD: Send OFFER with ip 192.168.1.100 2022-10-12 14:40:38 [5] DHCPD: Recv REQUEST from 14:3F:A6:05:84:F9 2022-10-12 14:40:39 [5] DHCPD: Send ACK to 192.168.1.100 2022-10-12 14:42:37 [5] System: LAN3 link down 2022-10-12 14:54:55 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 14:54:55 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 15:07:05 [5] DHCPD: Recv REQUEST from 06:12:F2:E0:94:86 2022-10-12 15:07:05 [5] DHCPD: REQUEST ip c0a8016e already reserved by 10:C2:5A:58:56:19 2022-10-12 15:07:05 [5] DHCPD: Send NAK 2022-10-12 15:07:06 [5] DHCPD: Recv REQUEST from 06:12:F2:E0:94:86 2022-10-12 15:07:06 [5] DHCPD: REQUEST ip c0a8016e already reserved by 10:C2:5A:58:56:19 2022-10-12 15:07:06 [5] DHCPD: Send NAK 2022-10-12 15:07:06 [5] DHCPD: Recv DISCOVER from 06:12:F2:E0:94:86 2022-10-12 15:07:06 [5] DHCPD: Send OFFER with ip 192.168.1.111 2022-10-12 15:07:07 [5] DHCPD: Recv REQUEST from 06:12:F2:E0:94:86 2022-10-12 15:07:08 [5] DHCPD: Send ACK to 192.168.1.111 2022-10-12 15:10:15 [5] System: LAN3 link up 100 mbps 2022-10-12 15:10:17 [5] DHCPD: Recv DISCOVER from 14:3F:A6:05:84:F9 2022-10-12 15:10:17 [5] DHCPD: Send OFFER with ip 192.168.1.100 2022-10-12 15:10:17 [5] DHCPD: Recv REQUEST from 14:3F:A6:05:84:F9 2022-10-12 15:10:18 [5] DHCPD: Send ACK to 192.168.1.100 2022-10-12 15:39:28 [5] DHCPD: Recv REQUEST from AE:3B:C7:07:BB:85 2022-10-12 15:39:28 [5] DHCPD: Send ACK to 192.168.1.116 2022-10-12 15:51:29 [6] VoIP: can not find any account forthe incoming call 2022-10-12 15:54:50 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 16:15:17 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:21:03 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:24:42 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:28:24 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:32:03 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:35:48 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:37:31 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:39:30 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:43:10 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:46:52 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:50:35 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:54:21 [6] VoIP: can not find any account forthe incoming call 2022-10-12 16:54:46 [6] VoIP: Register to server address 172.26.0.97:5060 2022-10-12 16:58:09 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:01:53 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:02:08 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:04:11 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:05:59 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:06:30 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:08:41 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:09:53 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:10:57 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:13:13 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:13:47 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:15:34 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:17:36 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:18:07 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:20:23 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:21:30 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:22:42 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:23:58 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:25:07 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:25:28 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:27:25 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:29:26 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:29:44 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:32:01 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:33:26 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:34:21 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:36:44 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:37:23 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:39:04 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:41:21 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:41:28 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:44:01 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:44:20 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:45:19 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:46:19 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:48:38 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:49:17 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:49:29 [5] System: LAN3 link down 2022-10-12 17:50:00 [5] System: LAN4 link up 1000 mbps 2022-10-12 17:50:01 [5] DHCPD: Recv REQUEST from 00:24:8C:5B:0B:00 2022-10-12 17:50:01 [5] DHCPD: REQUEST ip c0a8016a already reserved by 18:48:BE:F4:17:DB 2022-10-12 17:50:01 [5] DHCPD: Send NAK 2022-10-12 17:50:01 [5] DHCPD: Recv DISCOVER from 00:24:8C:5B:0B:00 2022-10-12 17:50:01 [5] DHCPD: Send OFFER with ip 192.168.1.112 2022-10-12 17:50:01 [5] DHCPD: Recv REQUEST from 00:24:8C:5B:0B:00 2022-10-12 17:50:02 [5] DHCPD: Send ACK to 192.168.1.112 2022-10-12 17:50:24 [5] System: LAN3 link up 100 mbps 2022-10-12 17:50:26 [5] DHCPD: Recv DISCOVER from 14:3F:A6:05:84:F9 2022-10-12 17:50:26 [5] DHCPD: Send OFFER with ip 192.168.1.100 2022-10-12 17:50:26 [5] DHCPD: Recv REQUEST from 14:3F:A6:05:84:F9 2022-10-12 17:50:26 [5] DHCPD: Send ACK to 192.168.1.100 2022-10-12 17:51:04 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:52:14 [5] System: LAN3 link down 2022-10-12 17:53:21 [6] VoIP: can not find any account forthe incoming call 2022-10-12 17:53:25 [6] VoIP: can not find any account forthe incoming call

tk533 · ‎20-10-2021

From your description it sound like the cable is dodgy rather than too long. Just out of curiousity how long is it anyway? Also wondering if that's the reason why your Nighthawk was freezing up? Any interest to reconnect the Nighthawk to find out?

tk533 · ‎20-10-2021

Oops, thanks David64. It has worked. Because of all the different ports put in by Gmail automatically, I've decided to edit the settings manually and must have accidentally put in 100 instead of 110. I've also changed security to STARTTLS as you suggested, and it automatically changed the port to 110. TPG mail response is really slow though! Feels like taking forever to come in. Anyway, what matters is it's working. Thanks again.

tk533 · ‎20-10-2021

Hi, are the instructions here up to date? https://www.tpg.com.au/support/android.php I'm trying to set up on my Android phone using Gmail app and it's not working with those settings. Post office works without any problem. I mean, seriously, port 100 and 25, security none? Gmail seems to suggest port numbers like 995, 465, 587 etc. What's going on?

tk533 · ‎17-02-2021

It is done. Thanks Shane.

tk533 · ‎16-02-2021

Hi, is this still the latest firmware for Archer VR1600v v1.0? 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n Please advise. Thanks.

tk533 · ‎15-10-2020

@vsaric72 wrote: Try the NBN digital voice service section.. options might be in there! Thanks. Found it :)

tk533 · ‎14-10-2020

@Anonymous wrote: Hi @vsaric72 , Thanks for raising this to us, here is an article that you may find helpful. TPG Home Phone (Voice) Features Let us know how it will go and should you require further assistance. Sorry to post in here, but when I logged into my account to check the above so called tpg home phone features, there's no tool shown at all! any idea why? Thanks.

tk533 · ‎21-02-2020

Putting in my username and password got the internet going but not the phone. Oh well......Subject closed....

tk533 · ‎20-02-2020

Bought the router and found out it was also for HFC. Factory reset the router and connected it online but didn't work. It's very late now, so will try again tomorrow putting in my name and password and see if that helps.....later...

tk533 · ‎19-02-2020

Hi, can I use a vr1600v router configured for someone else NBN account to be used on mine? I'm going to buy one as spare (at giveaway price) from someone who no longer using it but I do not know which NBN Technology it was configured for. I do understand I need to put in my log in account and password, but what else? Need advise ASAP as I'm picking it up this evening. TIA.

tk533 · ‎03-04-2019

@orbistat wrote: If you only have 1 number and wish to connect more than 1 phone you need to connect both phones to the phone 1 port in parallel with an adapter. The most efficient way would be just a single cordless base with multiple handsets, cordless phones also support calling number display which is enabled by default on your TPG NBN service. Sorry to bud in on this thread. Just wondering if you know the maximum number of phones does the phone1 outlet supports? I don't have a cordless phone with multiple handsets, only a single handset one. But I do have other spare digital and analog phones lying around and would like to have at least 3 phones in the house.

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About tk533

Re: Update Modem

Re: Update Modem

Re: VX220-G2v Wifi Issue

Re: Update Modem

Re: Update Modem

Update Modem

Re: Phone not connecting after factory reset vr1600v

Re: Phone not connecting after factory reset vr1600v

Phone not connecting after factory reset vr1600v

VR1600V System log looking suspicious

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Re: TPG Gmail settings

TPG Gmail settings

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Re: Latest firmware for Archer VR1600v v1

Re: Request to silence home phone

Re: Request to silence home phone

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Re: Re-configuring Archer Vr1600v for different NBN type

Re-configuring Archer Vr1600v for different NBN type

Re: Connecting Multiple Handsets to NBN Fixed Wireless Modem VR1600v