Sad to learn that you're having issues with the service particularlly streaming videos.
This might be caused of a slow connection, There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
Let us know how it will go.
@Mullers83 wrote:
Why is it that our router cannot stream shows? It’s forever catching up and it’s so frustrating to the point I’m going to close this account. I only came across to you as my daughter had a good experience with your company but that is not the case in our location. Please let me know how this can be resolved or I will find another provider.
