Sad to learn that you're having issues with the service particularlly streaming videos.
This might be caused of a slow connection, There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
Let us know how it will go.
Why is it that our router cannot stream shows? It’s forever catching up and it’s so frustrating to the point I’m going to close this account. I only came across to you as my daughter had a good experience with your company but that is not the case in our location. Please let me know how this can be resolved or I will find another provider.