Hi @lewisjoseph89 . Settings look ok. You could reduce the rules by selecting Protocol=All for the two ports; 2 rules instead of 4. That shouldn't affect anything though.
Do all the players have their computers connected by ethernet or wifi? And the server computer running the game? Each player should check their response times to their own router and to your server computer.
Does the erratic performance happen at any time of day or mainly during the evening peak?
You could do a test where all players do a ping to your server at same time:
ping -l 500 -n 500 server-ip-address
Packet length 500 bytes; 500 times. Are response times good and consistent?
tracert command will show where delays are occurring in internet.
Hi Lewis. @lewisjoseph89 .
Distance could be the issue. Do the ping and tracert to judge network delays. Other users have reported network delays for games in S.E. Asia because TPG's network path is round-about.
When you play the game, do you use a separate computer from the game server? Your response time will be lots better than remote players.
How does your server computer perform? In terms of CPU%, memory, disk i/o, network.
When you say "They dont have the issue in anyone elses server", do you mean that the same group of players get proper performance when they play a game on a server in UK? How does it go for you in that case?