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Port home phone number

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Level 1a

Need help with porting my number.

3 REPLIES 3
Moderator

Hi @angelomolino

 

Welcome to TPG Community! 

 

Any requests to port any number should be done during point of sale. 

 

We'll have this checked with our Provisioning Team tomorrow and be back with further information.

 

 

Regards,

Ahra_G

Moderator

Hi @angelomolino

 

One of our Accounts Specialists has tried contacting you to discuss the porting request but was unable to reach you. 

 

Could you please advise us of your most convenient time to receive a call? Should you have an alternate number apart from the one we have on file, kindly send it thru private message

 

 

Thanks! 

 

Moderator

Hi @angelomolino

 

Our Accounts Team sent you an email regarding your query about porting of your number. 

 

Furthermore, please be informed that we are unable to port a service number that is already disconnected. Please check with your provider if a cancellation of your account or a pending change order has already been processed. If the service number has been disconnected indeed, we will provide you with a new telephone number without any cost involved. 

 

Your installation appointment is set on 26 March 2019 between 8AM - 12NN. Please ensure that you or someone over 18yrs of age is present during the visit.

 

You may track the status of your installation using this link: Installation Status

 

Should you have further queries or requires additional assistance, please feel free to let us know. 

 

 

Regards,

Ahra_G