TPG Community

Get online support

Post Office down, not lised on Service Status page

Level 2

Have been unable to access email for past 3 hours. Post Office error message below:


Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

Database username and password are correct
Hostname is authorized to connect to the database server
The software has been installed correctly and the database schema created
Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:

SQLSTATE[08004] [1040] Too many connections

Once the database connection details have been resolved, reload your browser to continue with the session.


Is this unique to my connection or are others having the same issue?



Hi @mtsl


There was a common issue on 14 June 2021 which affected the use of Post Office. 


This was raised to our Network Team and should be resolved by now. 


Should you require further assistance, you may reach out to us again or you may check out our self-help options located here:


To help manage your TPG services on the go, you may download our TPG Mobile App on this link: