Problem: Internet essentially unusable (intermittent and unreliable) and VOIP is down more than up (so no usable phone,

[Pij]

Problem: Internet essentially unusable (intermittent and unreliable) and VOIP is down more than up (so no usable phone, either)

Symptoms: Lack of connectivity (can't connect to any website, on any device, wireless or ethernet connection), 2 red lights on modem (internet and VOIP). After 1 to 3 minutes, the Internet light turns greem, and soon we have internet connection. The VOIP light typically stays red until the next internet failure, which happens within 5 to 10 minutes. Rarely, the internet connection continues for 15 minutes or so, and the VOIP red light becomes green.
Sometimes websites won't connect, despite no red "internet" light. In these cases, repeatedly retrying often is successful.

Note: The issue is NOT related to LAN or WLAN; we can connect to the modem, but NOT to the internet.

2022 September

17 Saturday 24 hours
18 Sunday 24 hours
19 Monday 24 hours
20 Tuesday 24 Hours (came good at midnight)

Friday 1600 - (ongoing)

[Rica_R]

We would love to address your concerns, @Pij. Can you send us a private message with your TPG account details? We want to go over a few things that might help you. Thank you.

How do I private message (PM) in the community?

[Pij]

Update: problem is still ongoing

Problem: Internet essentially unusable (intermittent and unreliable) and VOIP is down more than up (so no usable phone, either)

Symptoms: Lack of connectivity (can't connect to any website, on any device, wireless or ethernet connection), 2 red lights on modem (internet and VOIP). After 1 to 3 minutes, the Internet light turns greem, and soon we have internet connection. The VOIP light typically stays red until the next internet failure, which happens within 5 to 10 minutes. Rarely, the internet connection continues for 15 minutes or so, and the VOIP red light becomes green.
Sometimes websites won't connect, despite no red "internet" light. In these cases, repeatedly retrying often is successful.

Note: The issue is NOT related to LAN or WLAN; we can connect to the modem, but NOT to the internet.

2022 September

17 Saturday 24 hours
18 Sunday 24 hours
19 Monday 24 hours
20 Tuesday 24 Hours (came good at midnight)
...
23 Friday 1600 - (ongoing: the VOIP red light tonight is permanent, but the "internet" red light is seemingly related to new attempts to connect to the internet.)
24 Saturday Still ongoing