Problem setting

[aman9088]

I've received a new modem today and when i attempt to connect, it's still saying "Your newly installed broadband equipment is waiting to be automatically configured. So what should i need to do?
Thanks in advance

[Anonymous]

Hi @aman9088, 

Welcome to TPG Community! 

Your modem needs manual configuration. What is the make and model?

-Angeli

[aman9088]

Hi, Angeli,
Thanks for reply.
It's VX420-G2h
AX5400 hybrid wifi6 modem router with VoIP.


Thanks

[Anonymous]

Hi, 

Please check this community article about Setup and Configuration for TP-Link VX420-G2H modem/router. Let me know if you need further help.

Regards,

Angeli
 

[aman9088]

Hi dear i tried but it's still showing the same message. Could you please guide me what step should i need to follow?
Thanks,
Regards,
Amandeep

[BasilDV]

Hi @aman9088

We'd like to check on what's the missing piece for the service to work.

Shoot me a PM with your TPG username or customer ID number to assist you.

BasilDV