Problems with buffering when streaming videos

[Mandy6031]

I can no longer stream videos without buffering. Can I get a technician to check my line/account please.

[BasilDV]

Hi @Mandy6031 

What troubleshooting have you tried so far?

Are you under the NBN or Home wireless broadband service?

Are you connected via WiFi or Wired?

In case you are connected via WiFi, then it might be a signal interference that's causing the issue.

Check these articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

BasilDV