TPG Community

Get online support

Providing temporary data while waiting for plan upgrade

Highlighted
Level 2
Can TPG please provide temporary data if we still waiting on a upgrade to unlimited data? We changed our plan to NBN50 on Monday and are still awaiting the change (even though we were told it would only take 24-48hrs max) but still have no internet. Once again I have tried calling TPG and using online chat to no avail. My husband and I are both working from home so this would be really helpful.
3 REPLIES 3
Highlighted
Moderator

Hi 

 

I can see a plan upgrade request on the process.

 

but a very fastest and automatic way to change plan 

 

by following this guide 

 

Need to change your NBN plan? This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

To change your mobile plan check out this guide.

 

1. Log in to My Account at https://www.tpg.com.au/home/myaccount

 

pic1.png

 2. Under NBN Account Management, click Change your Plan

 

pic2.png

3. Re-enter your TPG username or Customer ID and password and click Next

 

pic3.png

 4. Select the box for I want to change my NBN plan and click Next

 

pic4.png

 

5. Choose the speed tier you prefer – NBN12 (Basic), NBN50 (Standard Plus), or NBN100 (Premium) and select the NBN Bundle you prefer:

 

Important: For the NBN12 S and SL Bundle, NBN50 SL Bundle, and the NBN100 SL Bundle, you have the option to include the Oz Talk Home Bundle Add-on for an extra charge of $10 a month. Tick the box for the Oz Talk Add-on if you would like to include this in your plan.

 

6. Click Next and follow the prompts to complete your plan change. You're done! You have now successfully changed your NBN plan.

 

You are able to change your TPG NBN plan as often you need, depending on the speed you want! For more information about our NBN plans, head over to https://tpg.com.au/nbn#section2

If you require further assistance, you can chat with our Plan Change Team at https://www.tpg.com.au/chat/planchange-movinghome. 

Highlighted
Level 2

I have tried doing this and just get an error message every time for it:

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >
 
What does this mean? And can you please sort this problem ASAP 
Thankyou 
Highlighted
Level 1a

Same here, 

No one and I mean no one cares. I am running critical services from home due to this so called pandamic. 

 

Called them more than 50 times and each time either the computer hangs up or the operator is unable to help me with the plan chnage. 

 

I am on hold with  TPG as I am writing this.