Welcome to Community!
We'd like to check the status of the connection. Your internet service relies on an active phone line thus we'd like to know whether you have an active dial tone (if you have a handset connected)?
If this testing is not an option, please let us know the status of the modem lights.
Kindly provide us with your best call back time so we can organise a contact to be made from our Technical team so they can perform troubleshooting along with you.