Question

[Daweitan02]

I can't connect internet ,also the home phone can't call out and call in,the 4 lights on the black box sometimes flashing sometimes are off.have tried many times to ring service number but no answer.

[BasilDV]

Hi @Daweitan02,

Welcome to TPG Community!

We were able to locate your account using your community details and learned that you were able to speak with our Tech team.

You were advised that the NBN Co has encountered a network outage which affected your service. They've already resolved this and you've confirmed with our Tech team that the service is back to normal now.

Let us know should you require further assistance.

Kind regards,

BasilDV