TPG Community

Get online support

ROUTING ISSUES (Posting the third time, why do my posts keep disappearing? )

Highlighted
Level 1c

see below.

5 REPLIES 5
Highlighted
Level 1c

Hi, I'm writing this again because for some reason my first post is not showing, It counts in my number of posts but is invisible.

I used to play Apex legends on Hong Kong server with 120 ping, months ago it turned into about 250 ping, which is higher than connecting to US servers.

So I switched to Singapore servers, which has 130 ping usually, but became 350 ping just few days ago, and I can't game anymore.

I suspect there is a routing issue so I ran tracert tests on all three alleged IP address of the Singapore servers that someone posted online. 

Highlighted
Level 1c

First one is a server owned by the game company:

Tracing route to 72.5.161.228 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 8 ms 8 ms cbr-trn-nor-lns1-lo.tpgi.com.au [10.20.22.41]
3 16 ms 15 ms 15 ms syd-gls-har-int1-hu0-3-0-3.tpgi.com.au [203.221.3.67]
4 158 ms 155 ms 156 ms las-b24-link.telia.net [213.248.95.232]
5 170 ms 170 ms 170 ms singaporetelecom-ic-335365-las-b24.c.telia.net [62.115.8.203]
6 347 ms 347 ms 347 ms 203.208.173.21
7 335 ms 335 ms 336 ms 203.208.172.93
8 332 ms 333 ms 331 ms 203.208.177.10
9 332 ms 331 ms 331 ms border1.xe-0-1-1.bbnet1.sin001.pnap.net [202.58.8.8]
10 331 ms 332 ms 332 ms edge1.ae1-edgenet.sin003.pnap.net [202.58.9.14]
11 333 ms 333 ms 332 ms 202.58.10.198
12 339 ms 332 ms 333 ms 72.5.161.228

Trace complete.

Highlighted
Level 1c

The other two are servers rented from Google Compute Engine:

Tracing route to 243.189.185.35.bc.googleusercontent.com [35.185.189.243]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 8 ms 8 ms cbr-trn-nor-lns1-lo.tpgi.com.au [10.20.22.41]
3 8 ms 10 ms 8 ms syd-gls-har-cdn11-be200.tpgi.com.au [203.221.3.81]
4 9 ms 8 ms 9 ms 72.14.197.162
5 * * * Request timed out.
6 103 ms 100 ms 100 ms 243.189.185.35.bc.googleusercontent.com [35.185.189.243]

Trace complete.

and

Tracing route to 104.189.185.35.bc.googleusercontent.com [35.185.189.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 9 ms 8 ms cbr-trn-nor-lns1-lo.tpgi.com.au [10.20.22.41]
3 9 ms 8 ms 8 ms 203-221-3-17.tpgi.com.au [203.221.3.17]
4 9 ms 9 ms 9 ms 72.14.197.162
5 * * * Request timed out.
6 101 ms 101 ms 100 ms 104.189.185.35.bc.googleusercontent.com [35.185.189.104]

Trace complete.

 

These three servers shown in game has ping of 350, 100, 100 respectively, but I've tried the two 100 ping servers and it felt way worse than 100 ping. Please help

Highlighted
Level 1c

Finally, breaking my post into multiple replies has stopped it from disappearing...

Highlighted
Moderator

Hi @eddiechong0319, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community