Get online support
Upgraded my NBN plan yesterday, still waiting for it to happen. TPG said it usually takes 2 hours but may take 24 hours.
It's been 24 hours and speed is still slow. Can someone assist?
Hi @kirstyc , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and check the status of the plan upgrade.
To send a PM, please refer to this link: How do I private message (PM) in the community