Plan upgrade still waiting

[kirstyc]

Hi 

Upgraded my NBN plan yesterday, still waiting for it to happen. TPG said it usually takes 2 hours but may take 24 hours. 

It's been 24 hours and speed is still slow. Can someone assist?

Thanks

KC

[Riezl]

Hi @kirstyc , please send us a private message with your TPG  customer ID, username and complete address so we can pull up the account and check the status of the plan upgrade.

To send a PM, please refer to this link: How do I private message (PM) in the community