TPG Community

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Re: Moving your TPG services

Level 1c
I think your customer service team are great but I wouldn't recommend moving with TPG either, it would be quicker and easier to just move to another provider..I'd actually have internet connection by now.

Hi @atkitani,


Welcome to TPG Community!


We apologise for the inconvenience this relocation is causing you. We have located the account using your community details and we can see that you have been in touch with our Accounts Team.


As advised, due to infrastructure and technical limitation, we regret to inform you that we are unable to provide the service at your new address and you were advised to send an email with your decision.


Our Accounts Team is waiting for your email and please let us know should you have further queries.