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Really Slow Upload Speeds

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Level 1

Hi, I am experiencing really slow upload speeds. Download is fine at approx 11mbps, upload is about 0.7mbps. Nothing has been changed on the router. Screen Shot 2020-05-28 at 10.42.10 am.png

2 REPLIES 2
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Moderator

Hi @andymorse80 

 

The NBN12 plan that you are on has a maximum of 12Mbps downstream and 1Mbps upstream. The speeds you are getting are spot on for your plan.

 

If you are needing faster uploads you should look at upgrading your plan. See details below how to upgrade via My Account.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

Regards,

Karl

Highlighted
Moderator

Hi @andymorse80 ,

Welcome to the community,

I can see in our system that your plan in NBN 12, and you are getting right speed from both upload and download from our system, if you still have issue, pls private message me.

Regards,

Sajal