Really bad speed !!! Need help

[Sergiojyg]

Hi,
Mi internet is dropping at all times and the internet connection is low 0,5 mb accordingly to your speed test
Thanks

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[Sergiojyg]

Hi
Thanks for your reply

The if number is 4683279

[Sergiojyg]

Hi Ken,

I still haven’t got a solution. I have spoken twice with the technicians... and we are still having issue... I tried to call today but I can get through