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Using phone will cause modem to stop connecting

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Level 2

We just connected an FTTC installation. 

 

Everything we make a phone call, the blue lights reset and takes around 15 minutes to start up again.

 

The phone is a Panasonic kx-tgm420az, which is said to be NBN ready. 

 

I have tried plugging the modem into another phone line, but it will not connect.

 

I have also tried resetting the FTTC modem. 

 

It's very annoying as a phone call will cause major inconveniences. 

 

Is there a way to fix this problem?

 

Also, the LAN light keep on flashing. (It's blue).

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi there enalewis,

 

Thank you for that,

 

Just having a look at your account now , wont take long 

give me a moment Smiley Happy

 

Kind regards

View solution in original post

3 REPLIES 3
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

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Level 2

Thank you. We have sent a message to you.

Highlighted
Moderator

Hi there enalewis,

 

Thank you for that,

 

Just having a look at your account now , wont take long 

give me a moment Smiley Happy

 

Kind regards

View solution in original post