Hi all,
For Months now i have been having issues with Slow speed and super high Ping rates, i have had so many issues trying to get this resolved but due to my working hours and no 24/7 tech support it is hard to get something sorted out.
I originally came to TPG from somewhere else as my service with them was great for the first few months then it just went to crap and they could not fix or "find" an issue.
So here i am 6 months into my TPG setup and 4 months in i start experienceing the same crap a the other mob, slow speeds (only a fraction of what im supposed to get) and constant high pings (600+ to sydney servers only 4 hours away from me, hell they could be based in the states, the high ping is ludicrous)
So the time i have had to talk with Customer support i get the same old thing, speeds on our end seem fine....umm no, i am paying for a 100mb down connection, downloading at 1.5 mb/s is not normal, when i started out with you guys it was 10mb/s, 8mb/s on average.
At this present time as of writing this i am only able to connect via WiFi so i understand it is a little slower but to the point i cant even use Discord because im getting a 1200 ping to the U.S with a 50% packet loss it absolutely rediculous.
I was going to upload a screen grab of my speedtest.net but it just keeps timing out so i cant even get a proper read on that.
I guess im just ranting but also wanted to know if anyone else has had an issue like this because it just too coincidental to have 2 different ISP's go from good to bad within 3-4 months of use. and if you had issue how did you resolve it or get it resolved (in regards to the constant high ping and bad speeds)
To add to this i practically live in a retirement village town on the mid north coast of NSW and my mian times on the internet are after midnight. As i am a game developer and my company is based in the states i tend to be up during out of peak times when the internet SHOULD be at its best but it isnt. Just so you know that its not a traffic congestion issue as im probably quite literally the only person in the area on at that time lol.
I will attach some tracerts i did under suggestion from someone at TPG. which you will see the 600 ping and one just taken from my discord.
Any help or advice would be much appreciated as im at my wits end.
Cheers,
Andrew
