I have been experiencing continuous connection drop out since the purchase of the service (19/Sep/2019).
Technicians were sent out but never fully fixed the problem.
Support was quite keen to close the ticket #987967 and eventually closed the ticket when I was travelling overseas (18/Oct/2019).
For my profession, I sometimes have to work from home providing emergency remote support during odd hours and therefore a non-reilable connection is really not acceptable.
Log from modem attached below:
2019-10-26 11:22:51 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2019-10-26 11:22:51 [3] PPP: ppp3 LCP down
2019-10-26 11:22:51 [4] PPP: ppp3 LCP down
2019-10-26 11:22:51 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2019-10-26 11:22:55 [3] PPP: ppp3
2019-10-26 11:22:55 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-10-26 11:23:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000af3)]
2019-10-26 11:23:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000af3)]
2019-10-26 11:23:29 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000af3)]
2019-10-26 11:23:49 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:23:49 [3] PPP: ppp3
2019-10-26 11:24:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c03)]
2019-10-26 11:24:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c03)]
2019-10-26 11:24:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000c03)]
2019-10-26 11:24:45 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:24:45 [3] PPP: ppp3
2019-10-26 11:25:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d10)]
2019-10-26 11:25:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d10)]
2019-10-26 11:25:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000d10)]
2019-10-26 11:25:41 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:25:41 [3] PPP: ppp3
2019-10-26 11:26:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e39)]
2019-10-26 11:26:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e39)]
2019-10-26 11:26:17 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000e39)]
2019-10-26 11:26:37 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:26:37 [3] PPP: ppp3
2019-10-26 11:26:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f43)]
2019-10-26 11:27:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f43)]
2019-10-26 11:27:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000f43)]
2019-10-26 11:27:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:27:33 [3] PPP: ppp3
2019-10-26 11:27:38 [5] System: EWAN link down
2019-10-26 11:27:50 [5] System: EWAN link up 1000 mbps
2019-10-26 11:27:51 [5] System: EWAN link down
2019-10-26 11:27:54 [5] System: EWAN link up 1000 mbps
2019-10-26 11:27:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000106a)]
2019-10-26 11:28:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000106a)]
2019-10-26 11:28:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000106a)]
2019-10-26 11:28:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-10-26 11:28:33 [3] PPP: ppp3
2019-10-26 11:28:53 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001174)]
2019-10-26 11:28:53 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x72eccd23>]
2019-10-26 11:28:53 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x234fbdc1>]
