Red Optical light

[Huyenan041106]

Hi there who this may concern
I am XXXXXHuyền Tran- customer ID XXXXXXX.
I am a new customer and was expected get the internet quickly and smoothly. I got the nBN activation rather quick but we had a trouble while connect to NBN box- the issue is the light of optical on NBN box is red it means NBN fiber line doesn’t work.
I called all the afternoon but I didn’t get any answer and any instructions from technicians
Please fix my NBN and send a technician to my property to fix it.

Best regards
Huyen Tran

[BasilDV]

Hi @Huyenan041106

Welcome to the Community!

We've edited your post as it contains your account details.

Please avoid posting any account information on a public thread as it may compromise your security.

We checked the ticket that was raised to our Engineers and learned that an NBN technician is booked to visit your site and fix the fault.

Further updates will be provided as soon as it becomes available.

BasilDV